Customer Service

 

  • Order Issues

    Wrong item received

    Service is our priority, we try our best to deal with any inaccuracy fast.

    If you received a wrong item, please go to My Account section and choose My RMAs (Return merchandise authorization) Section. Find the Order which contains a wrong item received and press Request RMA. Choose the wrong item you want to return, its quantity, current condition and the reason why you want to return it. You can also leave extra comments submitting the return. As all information is collected, press Request RMA button. You will receive a Confirmation E-mail and will be contacted by our Customer Service soon for submitting a Return.

    Please note, we will accept a wrong item return only in the condition delivered, unused, unworn, with Mennells original tags. If any items returned do not respond this condition, the return will be denied and the items will be returned to you. If you want to return a wrong item, you have 30 days from the moment you received your order confirmation.

    If you have any problems, please contact us.

    We answer you as soon as possible and try to help you promptly. Contact customer service

    Faulty item

    Service is our priority, we try our best to deal with any inaccuracy fast.

    If you received a faulty item, please go to My Account section and choose My RMAs (Return merchandise authorization) Section. Find the Order which contains a faulty item and press Request RMA. Choose the faulty item you want to return, its quantity, current condition and the reason why you want to return it. You can also leave your comments submitting the return. As all information is collected, press Request RMA button. You will receive a Confirmation E-mail and will be contacted by our Customer Service soon for submitting a Return.

    Please note, we will accept a faulty item return only in the condition delivered, unused, unworn, with Mennells original tags. If any items returned do not respond this condition, the return will be denied and the items will be returned to you. If you want to return a faulty item, you have 30 days from the moment you received your order confirmation.

    If you have any problems, please contact us.

    We answer you as soon as possible and try to help you promptly. Contact customer service

  • Payments

    Payments methods

    You can use any of the payment types to pay for your order.



    We appreciate your time and security. All you need to do to submit your purchase is to insert all the necessary data in our Check Out form and choose the payment method you prefer.

    If you have any problem within the Check Out form, please contact us.

    We answer you as soon as possible and try to solve the problem promptly. Contact customer service

    When I will be charged

    As soon as your payment method is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

    If you have any problem within any payment method, please contact us.

    We answer you as soon as possible and try to solve the problem promptly. Contact customer service

    Is my Payment Safe?

    All Payments on our website are protected by One Step Checkout System.

    We do not collect and store your Banking Information.

  • Delivery & Taxes

    Order Tracking

    As your payment is realized, you will receive a Confirmation E-mail with Order Details.

    As your order is shipped, you will receive a second E-mail with Shipment Confirmation and a DHL link, which enables you to track your order.

    Tracking with your Personal Account:
    As you submit your order, your personal account is automatically created on our Website. You can track your order within your personal account directly on our Website.

    If you have any problems, please contact us.

    We answer you as soon as possible and try to solve the problem promptly. Contact customer service

    Deliveries

    We partner with DHL Express, the global market leader in the logistics industry, which enables us to guarantee our International delivery fast and safe, as well as show all prices in your local currency, also during Checkout.

    We are currently shipping to European Union, Switzerland, UK and USA.

    If you do not see your country, we are currently not able to ship to you.

    Delivery times

    Italy: 1-3 working days
    EU, Switzerland and UK: 3-5 working days
    USA: 5-10 working days
    We try our best to deliver our swimwear within the times set above, still, please note that shipping times are estimated and delivery dates are not guaranteed.
    If for some reason it is impossible to deliver your swimwear on time estimated, you will be contacted by our customer service.

    Shipping costs

    Shipping Costs are defined by DHL and depend on the country the swimwear is shipped to.

    Shipping Rates:
    Italy: 15 €
    EU and UK: 20 €
    Switzerland and USA: 32 €

    The Shipping Cost will be applied in your currency as you enter your Delivery Address in a Checkout Form.

    Custom Taxes

    Custom Taxes Applicable:

    Switzerland: Swiss Custom Duty Applicable (Possible Retail Tax)
    USA: Disclaimer Customs (Custom Duty Possibly Applicable by Dogana)

    VAT by Country

    Italian VAT Applied ex. Art. xxxxxxxx
    Real VAT tax is already included in the price for the following countries:
    Italy - 22%
    France - 22%
    Germany - 22%
    Spain - 22%
    UK - 22%

  • Returns

    Returns Policy

    If you want to submit a return, you have 30 days from the moment you received your order confirmation.

    We will accept swimsuit return only in the condition delivered, unused, unworn, with Mennells original tags. If any items returned do not respond this condition, the return will be denied and the items will be returned to you.

    If you want to submit a return, please go to My Account section and choose My RMAs (Return merchandise authorization) Section. Find the Order you want to return and press Request RMA. Choose the item you want to return, its quantity, current condition and the reason why you want to return it. You can also leave your comments submitting the return. As all information is collected, press Request RMA button. You will receive a Confirmation E-mail and will be contacted by our Customer Service soon for submitting a Return.

    If you have any problems, please contact us.

    We answer you as soon as possible and try to help you promptly. Contact customer service

    Monogrammed Items

    Exclusively on our website you can personalise your Monochrome swimsuit with a bespoke monogram of your choice.

    Please, note that you can NOT return the monogrammed items. Consult our size and fit table before placing the order. Contact customer service

  • Size guide

    Take the necessary measurements and consult our Size Guide in order to find your perfect size.

    If you have any troubles with the Size Guide, please contact us.

    We answer you as soon as possible and try to help you promptly. Contact customer service

  • Website

    My Account

    Service is our priority. On our website we want to provide you with the best Online experience.

    My Account is automatically created in order to let you obtain all the information regarding your Order, possibility to Track your Order and also accomplish Returns in case something went wrong. For more details you can consult our Privacy Policy.

    If you have any troubles with My Account, please contact us.

    We answer you as soon as possible and try to solve the problem promptly. Contact customer service

    Trouble with website

    If you have any troubles with the website, please contact us.

    We answer you as soon as possible and try to solve the problem promptly. Contact customer service

    Customer Service

    If you have any questions, you can contact our Customer Service or call us from Monday till Friday, from 8 a.m. - 5 p.m. PST. Contact customer service